Privacy & cookies

Privacy and Cookie Policy

Last updated: January 7, 2025

1. Introduction

Welcome to Soluzione Solare SRL’s Privacy and Cookie Policy. This policy applies to our websites soluzionesolare.com, soluzionesolare.it, and soluzionesolare.es (collectively referred to as “our websites” or “the websites”).

Soluzione Solare SRL (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and use our services.

This policy has been drafted in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

2. Data Controller Information

The Data Controller for your personal information is:

Soluzione Solare SRL Via Riviera Berica 621, Vicenza (VI), Italy

VAT Number: IT 04216670242

Email: info@soluzionesolare.com

3. Types of Data We Collect

3.1 Personal Data

We may collect the following categories of personal data:

  • Identity Data: first name, last name, username, or similar identifier
  • Contact Data: billing address, delivery address, email address, telephone numbers
  • Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our websites
  • Usage Data: information about how you use our websites, products, and services
  • Marketing and Communications Data: your preferences in receiving marketing from us and our third parties, and your communication preferences

3.2 Automatically Collected Data

When you visit our websites, we automatically collect certain information through cookies and similar technologies, including:

  • Device information
  • Log data
  • Location information
  • Cookie data
  • Usage patterns

4. How We Collect Your Data

We collect data through:

4.1 Direct Interactions

You may provide us with your personal data when you:

  • Fill out forms on our websites
  • Create an account
  • Subscribe to our newsletters
  • Request marketing materials
  • Provide feedback or contact us

4.2 Automated Technologies

We automatically collect data through:

  • Cookies
  • Server logs
  • Web beacons
  • Pixel tags
  • Other similar tracking technologies

5. Third-Party Services and Data Collection

5.1 Google Analytics

We use Google Analytics to analyze the use of our websites. Google Analytics collects information about website use through cookies. The information gathered is used to create reports about the use of our websites. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Data collected includes:

  • Pages visited
  • Time spent on pages
  • Traffic sources
  • Device information

5.2 Google Fonts

We use Google Fonts to enhance the visual presentation of our websites. When you visit our websites, your browser loads Google Fonts from Google servers, which may collect information about your:

  • IP address
  • Browser type
  • Font requests

5.3 Hotjar

We use Hotjar to better understand our users’ needs and optimize our service. Hotjar is a technology service that helps us better understand our users’ experience by providing:

  • Heatmaps
  • Session recordings
  • User feedback tools

Hotjar collects:

  • Device-specific data
  • Interaction patterns
  • Mouse movements
  • Scroll behavior

5.4 Yoast

We use Yoast SEO plugin for website optimization. Yoast may collect:

  • Technical website data
  • Search patterns
  • Content interaction data

6. Cookie Policy

6.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our websites. They serve various purposes and can be classified as follows:

6.1.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as:

  • Setting your privacy preferences
  • Logging in
  • Filling in forms

6.1.2 Performance Cookies

These cookies allow us to count visits and traffic sources to measure and improve the performance of our websites. They help us understand:

  • Which pages are the most and least popular
  • How visitors move around the site
  • If users encounter error messages

6.1.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

  • Remembering your preferences
  • Language settings
  • Layout preferences

6.1.4 Targeting Cookies

These cookies may be set through our websites by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

6.2 Cookies We Use

  • Analytics Cookies
    • _ga
      • Purpose: Used by Google Analytics to distinguish users
      • Duration: 2 years
    • _gid
      • Purpose: Used by Google Analytics to distinguish users
      • Duration: 24 hours
    • _hjid
      • Purpose: Set by Hotjar to identify a user’s first session
      • Duration: 1 year
    • _hjIncludedInSample
      • Purpose: Set by Hotjar to determine if user is included in data sampling
      • Duration: Session
  • Essential Cookies
    • wordpress_test_cookie
      • Purpose: Tests if cookies can be set
      • Duration: Session
  • Functional Cookies
    • wp-settings-[user]
      • Purpose: Used to persist user preferences
      • Duration: 1 year

6.3 Cookie Management

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

To modify your cookie settings:

  1. Access your browser’s settings
  2. Look for the cookie or privacy section
  3. Adjust settings according to your preferences

7. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

7.1 Consent

  • Marketing communications
  • Cookie usage (except essential cookies)
  • Newsletter subscriptions

7.2 Contractual Necessity

  • Processing orders
  • Account creation
  • Customer service

7.3 Legal Obligation

  • Tax documentation
  • Business records
  • Legal compliance

7.4 Legitimate Interests

  • Improving our services
  • Security measures
  • Business analytics

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

8.1 Right to Access

You have the right to request copies of your personal data.

8.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

8.3 Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

8.5 Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

8.6 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [Insert Privacy Email].

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Different retention periods apply to different types of data:

  • Account information: Until account deletion
  • Transaction records: 10 years (legal requirement)
  • Marketing preferences: 2 years from last interaction
  • Cookie data: Varies by cookie type (see Cookie Policy section)

10. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Firewalls and security monitoring
  • Access controls and authentication procedures
  • Regular security assessments
  • Staff training on data protection
  • Physical security measures

11. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

  • Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
  • Using specific contracts approved by the European Commission
  • Using providers who are part of Privacy Shield (US only)

12. Children’s Privacy

Our websites are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are under 16, please do not provide any personal information on our websites.

13. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective as soon as it is accessible.

14. Contact Us

For any questions about this privacy policy or our privacy practices, please contact us at:

info@soluzionesolare.com

15. Complaints

You have the right to make a complaint at any time to your local data protection authority. However, we would appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.